- When booking, by phone or through our website, we will need to charge the total amount of the reservation or a deposit. Payment will be made in one of the following ways:
- Bank deposit in an account that will be indicated to you
- Payment after consultation by phone
- Direct debit of your credit or debit card through the Cardlink Checkout from our website
- From the moment of your booking, if the reservation does not apply to the current or next day, KOSMOS Service Apartments reserves the right to book the accommodation for 24 hours until payment is confirmed. Immediately after, the reservation is confirmed.
- In case of cancellation within 24 hours from the reservation, if the reservation does not apply to the current or next day, the reservation can be canceled with a refund of the entire amount of the reservation (minus any transfer costs 1-3%) .
- You can cancel your reservation at least X* days before your scheduled arrival with a refund of the entire amount of the reservation (minus any 1-3% transfer costs).
- If canceled in less than X* days from your arrival, there will be no refund for the full amount or deposit of the reservation.
- In case the whole amount of the reservation has not been paid when the free cancellation window is over, the deposit will be refunded (minus any transfer costs 1-3%), and KOSMOS Service Apartments may make the room available for rent at its discretion.
- In case you do not arrive on the specified date of the reservation, the total amount of the reservation will be withheld and KOSMOS Service Apartments may make the room available for rent at its discretion.
- In case of early departure from the property, you will be charged the full amount of the reservation.
- In case you have made a reservation using the option “non-refundable price”, the total amount will be charged at the time of booking and the amount will not be refunded in any case.
- In the event that the room you have booked is unable to accommodate your reservation, and this inability is due to a system error, malfunction, or wrong calculation of prices/property policies of the accommodation, then KOSMOS Service Apartments will try to relocate your reservation to a different property under its management, of the same or higher value. If there is no such property available, KOSMOS Service Apartments reserves the right to cancel the reservation and issue a full refund of the total amount paid for this specific reservation.
- In the event that the room you have booked is unable to accommodate your reservation, and this inability is due to an event outside the control of KOSMOS Service Apartments (electricity/internet/water provider failure, force majeure, etc), then KOSMOS Service Apartments reserves the right not to relocate your reservation to a different property, and the right not to issue any refund.
*X days are noted separately inside each listing.
Please contact us to help you with your booking.